Our terms
Last updated 13 November 2026
These are the terms on the back of our order form. Your order form sets out your plan, your price and any extras we have agreed. If anything here is unclear, ring 01274 911 268 or email [email protected] before you sign.
1. Who we are and when this starts
1.1 "We" are Pentith. Advisory Limited, trading as Airedale Web Co. "You" are the business named on the order form.
1.2 The contract is the order form and these terms. It starts when we confirm your order by email.
1.3 The person who showed you the demo introduces customers to us. They cannot accept an order for us, change these terms or agree a different price.
1.4 If we have not confirmed your order within five working days of you signing it, we refund everything you have paid.
1.5 You are ordering for your business and not as a consumer.
1.6 You can sign on paper, by electronic signature or by replying "I accept" to the email that carries the order form.
2. What we do
2.1 We finish the site you saw in the demo with your words, photos and prices. It has up to five pages and is built to work on phones first.
2.2 We register your domain in your name or connect one you already own. We host the site and fit a security certificate.
2.3 We set up your Google Business Profile or tidy the one you have, once you give us access.
2.4 We aim to go live within five working days of having everything we need from you. Nothing goes live until you have approved it in writing. An email or a text counts.
2.5 These are not included unless they are written on the order form - an online shop, a booking system, email mailboxes, logo work, photography, writing your content from scratch and paid advertising. Where your site runs on a platform such as Shopify, you pay the platform's own fees direct.
2.6 We make no promise about search rankings, enquiries or sales.
3. What we need from you
3.1 Your words, photos, logo and prices, with answers to our questions in good time.
3.2 You confirm that you have the right to use everything you give us and that what the site says about your business is true.
3.3 We never ask for your passwords. Where we need to get into one of your accounts, you invite us as a user.
3.4 What your business sells and how it trades stay your responsibility, including your own terms, prices and licences.
4. Price and payment
4.1 The prices are on the order form. No VAT is charged because we are not VAT registered. If we have to register, we may add VAT to fees that fall due after that date and we give you 30 days' notice first.
4.2 The go-live fee or the one-off price is paid in full when you sign, by card, bank transfer or cash. Cash is taken only against a numbered receipt.
4.3 On Plan A the monthly fee is paid by Direct Debit or standing order. The first payment is due the day your site goes live and then on the same date each month.
4.4 We may change the monthly fee by giving you 60 days' notice in writing. We do not change it in your first 12 months. If you do not want the new fee you can leave under clause 9.
4.5 If a monthly payment is 14 days late we remind you. If it is 30 days late we may take the site offline until it is paid. If it is 60 days late we may end the contract and clause 9.2 applies.
4.6 Work outside your plan is quoted first and done only once you have agreed the price.
5. Your money-back promise
5.1 Until you approve your finished site under clause 2.4, you can ask for your money back, for any reason, by email. Once you have approved it there is no refund.
5.2 We refund everything you have paid us within 14 days of your request, the same way you paid.
5.3 We then stop work and the site does not go live. You keep your domain and everything you gave us. The site itself stays ours.
6. Plan A - monthly care
6.1 While you pay the monthly fee we host the site, renew your domain and security certificate, check each week that the site, its forms and its links work and keep your Google Business Profile current.
6.2 The fee covers up to 30 minutes of changes in each calendar month. Send them by email or text and we aim to make them within two working days. Unused time does not carry over.
6.3 A change that needs more time is quoted under clause 4.6.
7. Plan B - one-off
7.1 Hosting, your domain and the security certificate are included for 12 months from the day your site goes live.
7.2 You get a handover guide. Changes after go-live are charged at £60 an hour and quoted first.
7.3 At least 30 days before the 12 months end we write to you with three choices. You can keep the site hosted with us for £120 a year (covering hosting, your domain renewal and the security certificate), move to monthly care at the fee then on our price sheet or take your site files to another host.
7.4 If we have not heard from you 30 days after the 12 months end, we may take the site offline. Your domain stays yours and we keep your site files for you for a further 12 months.
8. Who owns what
8.1 Your domain is registered in your name and is yours from day one. Your words, photos and logo stay yours.
8.2 On Plan A the site belongs to us until you have paid us £1,250 in total, counting the go-live fee and your monthly fees but not extras. From then it is yours. From then you can stay on the monthly fee for hosting and care or drop to hosting only at £120 a year, which covers hosting, your domain renewal and the security certificate.
8.3 On Plan B the site is yours once the one-off price is paid and you have approved your finished site.
8.4 Once the site is yours we send you a copy of its files whenever you ask. Stock images, fonts and other licensed items pass to you on the terms of their own licences.
8.5 We may reuse our own methods, templates and code on other sites. We do not reuse your content.
8.6 A demo that is not ordered stays ours and is taken down.
9. Leaving
9.1 Plan A has no minimum term. You can leave by giving us 30 days' notice by email.
9.2 If you leave before you have paid £1,250 in total, you choose. You can pay the difference and keep the site. Or you can leave with your domain and your content and we take the site down.
9.3 Whichever you choose, we point your domain where you ask or move it to a registrar of your choice within ten working days at no charge.
9.4 We may end the contract by giving you 30 days' notice in writing. If we do and you have kept to these terms, the site becomes yours at no further cost.
9.5 We may end the contract at once if the site is used for anything unlawful.
9.6 Monthly fees already paid are not refunded, except under clause 5.
10. Your customers' details
10.1 Forms on your site send enquiries to you. You decide what is done with those details and you are responsible for them under data protection law. We handle them only to run your site and only on your instructions.
10.2 We keep those details secure and use them for nothing else. We tell you without delay if anything goes wrong with them. We delete or return them when the contract ends.
10.3 We use other firms to host sites and carry form messages. They work under terms that protect the details to the same standard and we name them if you ask.
10.4 We use your own contact details to run your account. Our privacy notice is at airedalewebco.com/privacy.
11. If something goes wrong
11.1 We do the work with reasonable care and skill. If the site has a fault that we caused, we fix it at no charge.
11.2 If you are unhappy, email [email protected]. We reply within five working days.
11.3 We are not responsible for outages at hosting, domain or platform companies, for content you supplied or for changes made by anyone other than us.
11.4 We are not liable for lost profit, lost business or indirect loss.
11.5 Our total liability to you is limited to the amount you paid us in the 12 months before the problem arose.
11.6 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or for anything else the law does not allow to be limited.
11.7 If someone claims against us because of content you gave us, you cover our loss.
12. General
12.1 The order form and these terms are the whole agreement. Nothing said by anyone, including the person who showed you the demo, forms part of it unless it is written on the order form.
12.2 Changes count only if both of us agree them in writing, except a change under clause 4.1 or 4.4.
12.3 Notices go by email to the addresses on the order form.
12.4 We show your site as an example of our work only if you ticked that box. You can withdraw that at any time.
12.5 You may not pass this contract to someone else without our agreement. We may pass it to a business that takes over our service and we tell you if we do.
12.6 The law of England and Wales applies. Its courts deal with any dispute.